Contact the right MCXAI channel
Use the channel that matches the issue. Do not email passwords, API keys or confidential document contents.
Product and account support
Email support@mcxai.com with the affected tool and a non-sensitive description. Public response-time commitments will be added when staffed support launches.
Security reports
Email security@mcxai.com. Include reproducible steps and impact; avoid accessing data that is not yours.
Safety or copyright
Use support@mcxai.com and put SAFETY or COPYRIGHT in the subject. Include the relevant public URL when one exists.